Developing the future of the fashion and e-commerce industry

Uphance is a fast-growing software company that helps modern day apparel brands. We help them streamline operations, maintain their inventory at scale and to sell their products through channels everywhere in the world. Uphance is expanding quickly with a mission to become the leading Apparel Management Software in the world, and we want a Customer Success Manager to join our team! 

Who you are: 

• 3+ years of relevant work experience in a customer-facing role. SaaS customer success, account management or sales organization experience a plus 
• A self-motivated, dedicated teammate with innovative ideas to inspire customer adoption 

• You’re curious, inventive and work to be a little better every single day 
• You naturally possess a high level of compassion and pay close attention to the needs of customers 
• Has handled difficult customers or situations and can demonstrate resolutions 
• Willingness to tackle things on your own 
• Ability to navigate data and people to find answers 

• The motivation and flexibility to work well in a high-growth environment where things change quickly 
• Invest in relationships with customers and colleagues 
• Contribute to a positive team environment of equality and inclusion 

What you’ll do: 

• Enhance customer experiences and identify areas of opportunity to increase software adoption and engagement 

• Conduct business reviews and proactively suggest solutions to common customer challenges 
• Advise on updates, upgrades and changes to purchased products to improve operational efficiency for customers. 
• Partner with engineering and product to relay customer needs, issues, and experiences to drive product strategy, roadmap, and prioritization. 
• Anticipate issues and find opportunities to replicate and systematize solutions used for other customers in order to support effective scaling as the team and customer base grows. 
• Work with the team to develop, track, and respond to the critical metrics that drive success across the organization. 

• Determine customer goals and collaborate on customized strategic plans while driving customer accountability. 
• Monitor customer health and build associated risk mitigation plans. 
• Resolve customer inquiries by aligning customers with the right resources. 
• Develop Customer Success assets and playbooks and refine processes internally. 

You will make an impact by: 

• Working closely with new & existing Uphance customers to ensure they get the most out of our platform and provide them with a great customer experience. 
• Helping our customers achieve both their technical and business goals, driving retention and growth for Uphance. 
• Amplifying customer voice internally by driving continuous feedback into Product and Engineering teams on ways we can better serve our customers. You will work with internal stakeholders to remove barriers or find solutions in order to provide a delightful experience to your customers. 

We are looking for people who have integrity, always strive to be their best and are passionate about innovation and collaboration. Do these values align with your own? Apply today! 

Uphance is a fast-growing software company that helps modern day apparel brands. We help them streamline operations, maintain their inventory at scale and to sell their products through channels everywhere in the world. Uphance is expanding quickly with a mission to become the leading Apparel Management Software in the world. 

We are seeking outstanding SaaS sales talent, energized to help our customers’ businesses thrive through our robust connected apparel management platform. This position is specifically for Account Executives who are driven to challenging themselves, service customers, solve problems, and consistently crush quota in a fast-paced, collaborative, high-culture environment. 

Who you are: 

• 3 years Account Executive experience in a high-velocity sales environment 
• Ability to establish and sustain relationships with prospects, partners and existing clients 

• Empathetic, customer-focused, driven, challenge seeking, self-directed learner 
• Consultative sales approach including strong negotiation skills and excellent follow-through 
• Solid history of quota achievement 
• Outstanding written and verbal communication skills 
• Ability to work independently with professional detail in a fast-paced environment 

• Bachelor’s degree 

What you’ll do: 

• Work closely with marketing and sales development representatives to identify and qualify leads and prospects for Uphance 
• Adopt a consultative sales approach to help prospects understand the business value to be gained from Uphance 
• Perform effective software presentations keeping the prospect’s business needs in mind specifically demonstrating how their pain points are addressed 

• Consistent follow up with prospects to ensure timely activation 
• Develop sales assets and playbooks and refine processes internally 

You will make an impact by: 

• Working closely with prospects to ensure they get the most out of our platform and provide them with a great customer experience. 
• Amplifying customer voice internally by driving continuous feedback into Product and Engineering teams on ways we can better serve our customers. You will work with internal stakeholders to remove barriers or find solutions in order to provide a delightful experience to your customers. 

We are looking for people who have integrity, always strive to be their best and are passionate about innovation and collaboration. Do these values align with your own? Apply today!